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3D Human Anatomy & Physiology moving to Anatomy.TV - * NEW *

  • What is happening?
    With customer feedback in mind, your access to 3D Human Anatomy & Physiology will be moving to Anatomy.TV so that you can access all your Primal Pictures solutions from one place.
  • Will the product be different?
    The content of the product will remain the same. The layout and navigation will be improved within the Anatomy.TV portal to make things more simple for you.
  • Will my username and password change?
    • If you only use, your login will be the same on Anatomy.TV
    • If you already use Anatomy.TV for access to other Primal products, then you can simply use your existing log in and the product will be added to your account.
  • Will my access via switch off immediately?
    No, your access will remain open for a short period of time once the product is available in Anatomy.TV so you have some time to get used to the upgrade.
  • Will our IP ranges/proxy access be transferred over automatically?
  • Do I need to change my proxy settings?
    No, not right now. If changes are made in the future that will affect this, we will be in touch to let you know what to do.
  • Will I still be able to access web links I have saved?
    Yes, your links will still work.
  • Will usage stats still be available on the new platform?
  • Will we still have access to the Faculty area?
  • Is my point of contact at Primal still the same?
  • What improvements can I expect to see on the new platform?
    An improved layout for more simple navigation, including a module overview screen to save you time, and access via the Anatomy.TV portal for all your needs in one place.
  • When is this happening?
    Access via Anatomy.TV will become live in the coming weeks. You will be notified by email once the upgrade is live.
  • How do I use Anatomy.TV?
    We will send you a guide on how to use Anatomy.TV to access Anatomy & Physiology. You can also refer to the wider Anatomy.TV FAQS below.

Where can I buy this?

For Educational Institutions, please contact

For Corporate/Professional, please contact

What is my password?

Please click on the Forgotten your password? link to reset your password

I cannot log in and I'm getting an error message saying
" concurrent users limit warning"

If you are a personal subscriber, the number of users set to your account is one and if this has been exceeded you will see this error message.

If you are a subscriber at an institution, the number of users is set to an agreed limit and when this has been exceeded you will see this error message.

Other common reasons for being locked out:

  • Users closing the browser and not using the 'log off' button.
  • Inactivity for more than 30 minutes logs you out. For example if you are reading text and not using your mouse, the system may see this as inactivity.

I'm getting a message saying there are no active subscriptions

Your subscription or license with us may have expired. Or there may be an IP clash if another department in your institution has/had a license with us. Please contact us with your username (and institution if relevant) at

How do I extend my trial or expired subscription?

Please contact us (with your username) at and we will get right back to you.

Institution set up

We can set up access via:

  • IP access
  • Proxy Server
  • Shibboleth
  • Athens
  • Direct link
  • User name and password
  • For Institutes who have issues with internet access or offline use,
    please contact us on

What browser should I be using when viewing

We recommend using any of the following browsers:

  • Internet Explorer
  • Firefox
  • Google Chrome
  • Safari

If you are using Primal's 3D Real-time Human Anatomy, you should use one of the following:

  • Internet Explorer
  • Firefox
  • Opera
  • Safari

What are the best screen settings for my computer so I can view the content on properly?

To view this site correctly the recommended screen settings are 1152 x 864 and minimum screen settings are 1024 x 768.

Can I use on an iPad?

Yes, Primal’s 3D Atlas of Human Anatomy, 3D Human Functional Anatomy, 3D Human Anatomy for Dentistry and 3D Human Anatomy for Speech Language Pathology products are all compatible with iPad and iPad mini. We will soon have all of our other leading products available on this platform.

Can I use on an android tablet?

Yes, you can use many of the products on your android tablet - just look for the android logo on the product icons.

Can I use on my mobile/cell phone?

The screen sizes on mobile phones are too small to display our rich graphics.

I get a black screen and can’t see any content, what should I do?

Are you accessing our site via a proxy URL from off-campus?

Please send us your Proxy URL used for our site so that we can add that to our allowed list. The easiest way for doing this, is copy the URL that you see in the address bar when you launch the product.

Movies won't open or links seem to be broken

Much of our content, such as movies or slides, opens in "pop-up" windows.

Your browser may be configured to block pop-up windows. For the site to work properly, you need to tell your browser to allow pop-ups for (or

Pop-up blockers can also be found in other software - for example, the Google Toolbar, Yahoo toolbar, Outlook toolbar, or other internet or privacy software such as software firewalls, anti-spyware or ad-blockers.

Below is a guide to changing pop-up blocker settings in popular browsers:

Internet Explorer: Under "Tools" in the menu toolbar, choose "Popup Blocker", choose "Popup Blocker Settings" and enter and/or

Mozilla Firefox: Under "Tools" in the toolbar choose "Options" and click "Web Features" in the left hand column. If the "Block Popup Windows" option is clicked, click the "Allowed sites" button and enter and/or in the textbox and click allow.

Google toolbar: Click on the "X popups blocked" button. This will allow popups for the site you are currently in.

Yahoo toolbar: Click on the Popup blocker button (next to "search web" button). Choose "Always allow popups from" from the menu. Highlight and click "Allow". Click OK to "always allow popups from this site".

Please explain the colour coding of the muscles in the animations on Primal’s 3D Human Functional Anatomy

  • The green is showing the agonist.
  • The red shows the antagonist.
  • A muscle acts as the agonist in one action and as an antagonist in the opposite action. For example, when bending the elbow and raising the hand toward the shoulder, the biceps muscle contracts and is the agonist (GREEN); the triceps muscle stretches and is the antagonist (RED). When the movement is reversed and the elbow is extended, the triceps muscle contracts and is the agonist (GREEN), and the biceps muscle lengthens and is the antagonist (RED).

I’m using Primal’s 3D Real-time Human Anatomy and I’m asked to download Unity. Is this safe?

Yes, this plugin is required. You can download and install this safely from here
Recommended browsers for using this product are Mozilla Firefox or IE 11+, currently this product is not supported on Google Chrome & Microsoft Edge.


In line with Primal Pictures commitment to delivering a best-in-class service driven by customer needs and feedback, and the ever changing technology behind operating systems, we are no longer selling DVD-ROMS. As of 31 December 2014 Primal Pictures no longer offer technical support for DVD-ROMS. All technical specifications are on the packaging. Primal Pictures offer online subscriptions for individuals which can be purchased here and also offer institutional licenses. For more information on multi-user licenses, contact us at and your local representative will contact you.

My question isn't listed here

Email with details of the problem. Information about the browser version you are using (eg Internet Explorer 6, Netscape 7.2 etc) and the operating system (e.g. Windows XP, Mac OS 10.4 etc) will help us to find a solution more quickly.

How do I use

Click here to read our User Guide