For Educational Institutions, please contact firstname.lastname@example.org
For Corporate/Professional, please contact email@example.com
Please click on the Forgotten your password? link to reset your password
If you are a personal subscriber, the number of users set to your account is one and if this has been exceeded you will see this error message.
If you are a subscriber at an institution, the number of users is set to an agreed limit and when this has been exceeded you will see this error message.
Other common reasons for being locked out:
Users closing the browser and not using the 'log off' button.
Inactivity for more than 30 minutes logs you out. For example if you are reading text and not using your mouse, the system may see this as inactivity.
Your subscription or license with us may have expired. Or there may be an IP clash if another department in your institution has/had a license with us. Please contact us with your username (and institution if relevant) at firstname.lastname@example.org
Please contact us (with your username) at email@example.com and we will get right back to you.
We can set up access via:
User name and password
For Institutes who have issues with internet access or offline use,
please contact us on firstname.lastname@example.org
We recommend using any of the following browsers:
- Internet Explorer
- Google Chrome
If you are using Primal's 3D Real-time Human Anatomy, you should use one of the following:
- Internet Explorer
To view this site correctly the recommended screen settings are 1152 x 864 and minimum screen settings are 1024 x 768.
Yes, Primal’s 3D Atlas of Human Anatomy, 3D Human Functional Anatomy, 3D Human Anatomy for Dentistry and 3D Human Anatomy for Speech Language Pathology products are all compatible with iPad and iPad mini. We will soon have all of our other leading products available on this platform.
Yes, you can use many of the products on your android tablet - just look for the android logo on the product icons.
The screen sizes on mobile phones are too small to display our rich graphics.
Are you accessing our site via a proxy URL from off-campus?
Please send us your Proxy URL used for our site so that we can add that to our allowed list. The easiest way for doing this, is copy the URL that you see in the address bar when you launch the product.
Much of our content, such as movies or slides, opens in "pop-up" windows.
Your browser may be configured to block pop-up windows. For the site to work properly, you need to tell your browser to allow pop-ups for anatomy.tv (or www.studentanatomy.tv)
Pop-up blockers can also be found in other software - for example, the Google Toolbar, Yahoo toolbar, Outlook toolbar, or other internet or privacy software such as software firewalls, anti-spyware or ad-blockers.
Below is a guide to changing pop-up blocker settings in popular browsers:
Internet Explorer: Under "Tools" in the menu toolbar, choose "Popup Blocker", choose "Popup Blocker Settings" and enter www.anatomy.tv and/or www.studentanatomy.tv
Mozilla Firefox: Under "Tools" in the toolbar choose "Options" and click "Web Features" in the left hand column. If the "Block Popup Windows" option is clicked, click the "Allowed sites" button and enter www.anatomy.tv and/or www.studentanatomy.tv in the textbox and click allow.
Google toolbar: Click on the "X popups blocked" button. This will allow popups for the site you are currently in.
Yahoo toolbar: Click on the Popup blocker button (next to "search web" button). Choose "Always allow popups from" from the menu. Highlight www.anatomy.tv and click "Allow". Click OK to "always allow popups from this site".
Yes, this plugin is required. You can download and install this safely from here http://unity3d.com/webplayer.
Recommended browsers for using this product are Mozilla Firefox or IE 11+, currently this product is not supported on Google Chrome & Microsoft Edge.
In line with Primal Pictures commitment to delivering a best-in-class service driven by customer needs and feedback, and the ever changing technology behind operating systems, we are no longer selling DVD-ROMS. As of 31 December 2014 Primal Pictures no longer offer technical support for DVD-ROMS. All technical specifications are on the packaging. Primal Pictures offer online subscriptions for individuals which can be purchased here and also offer institutional licenses. For more information on multi-user licenses, contact us at email@example.com and your local representative will contact you.
Email firstname.lastname@example.org with details of the problem. Information about the browser version you are using (eg Internet Explorer 6, Netscape 7.2 etc) and the operating system (e.g. Windows XP, Mac OS 10.4 etc) will help us to find a solution more quickly.
Click here to read our User Guide